I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

If clients are dissatisfied with the service, then the right exists to appeal directly, through the WQA-APAC, to WQA’s Technical Committee. sent email to wqacare@wqa-sea.co.id or submit online complaint form.

Complaints will be processed no later than 2 x 24 hours after the client submits

Type of Complaint

  1. WQA certified client performance 
  2. WQA system or service performance
  3. Attitude of WQA employees or staff

Complaint Process

  1. Clients or interested parties file complaints
  2. Acceptance and recording by the WQA
  3. Validation and investigation by WQA
  4. Relevant complaints or appeals will be resolved by WQA Technical Committee
  5. Decision by WQA
  6. If it is proven that there is a problem, WQA will take corrective action
  7. Official statements and publications from WQA